Returns & Exchanges

At Longdan, we strive to ensure your authentic Asian groceries arrive in perfect condition, but we offer a 14-day return window for most non-perishable items. Please note that for food safety reasons, we cannot accept returns on fresh, frozen, or chilled products unless they are faulty or damaged.

Return Process

• 1.
  Notify Our Team

  Contact our customer service team via email within 14 days of receiving your order, providing your order number and clear photos of any damaged items.

• 2.
  Receive Authorization

  Wait for our team to review your request and issue a Return Merchandise Authorization (RMA) number along with the appropriate return shipping address.

• 3.
  Package Your Items

  Securely pack the dry goods in their original, unopened packaging and clearly mark the outside of the parcel with your assigned RMA number.

• 4.
  Process Refund

  Once we receive and inspect your returned items at our warehouse, we will process your refund to the original payment method within 5-7 business days.