Frequently Asked Questions
Everything you need to know about shopping with Longdan
What is the standard delivery time for my order?
We typically process and dispatch orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-5 working days to arrive.
How do you ensure the freshness of perishable food items?
We use specialized temperature-controlled packaging and thermal liners for chilled and frozen products to ensure they remain at the optimal temperature during transit.
Do you offer international shipping for grocery items?
Currently, we only ship within the mainland UK and selected European regions. Please check our shipping policy page for a full list of eligible destinations.
What should I do if my items arrive damaged or missing?
Please contact our customer service team within 24 hours of delivery with your order number and photographic evidence of the damage. We will arrange for a refund or replacement immediately.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email notification containing a tracking link from our courier partner.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.